We respond quickly.
A question? A concern? A professional project? Write to us — we'll get back to you within 24 business hours. Promised.
- <24haverage response
- 100%FR team
- ★ 4.9customer support
General support
A question about a product, an order, a return…
Contact usOrder tracking
Do you want to know the status of your package?
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Reseller, store, partnership? Let's talk business.
Become a partnerPress & creators
Media, journalists, content creators.
Request a kitWrite to us.
The more specific you are, the faster we can help you. Include your order number if you have one.
Quick and well done.
Our most frequently asked questions. A quick answer is better than an email.
When will I receive a response?
Within 24 business hours. If you write on Friday evening, we will get back to you on Monday.
How long is the delivery time?
Express delivery within 24-48 business hours anywhere in France. You will receive tracking information via email once your order has shipped.
How do I return a product?
You have 14 days to change your mind. Head to the returns page for the procedure.
Are all products lab-tested?
Yes — every batch is analyzed by an independent laboratory. COA available upon request.