FAQ 2026

Select your products → add to cart → click on your pouch at the top right → Proceed to checkout. You can order as a guest or create an account (recommended to earn Weedelite points).

No, you can order as a guest. But creating an account (free, 30 seconds) gives you access to the Weedelite program, your order history, and real-time tracking.

No, there is no minimum. However, for orders of 49 euros or more, Mondial Relay shipping is free, and at 69 euros, Colissimo Home delivery becomes free.

No. The sale is strictly reserved for adults (18 years and older). This is a legal requirement and we are uncompromising on this point.

Yes! Sign up for our newsletter and automatically receive 10% off your 1st order, plus early access to drops.

24-48 business hours in Metropolitan France via Colissimo or Mondial Relay. All orders placed before 2 pm on business days are shipped the same day.

Mondial Relay: 3.90 euros (free from 49 euros).
Colissimo Home Delivery: 5.90 euros (free from 69 euros).
Chronopost Express: 9.90 euros.

Yes, 100%. Neutral kraft cardboard, no TealerLab logo on the outside, no mention of the contents. The mail carrier, your neighbor, your family — no one knows what’s inside.

As soon as it ships, you will receive an email with your tracking number. You can also find it in your customer account at any time. Details on the tracking page.

Currently only in mainland France + Corsica. Belgium, Switzerland, Luxembourg: planned for 2026. French overseas territories: contact us for a quote.

If the order has not yet been shipped, yes. Contact us immediately at contact@tealerlab.com with your order number. Once shipped, contact the carrier directly.

If the status has been stuck for more than 48 hours or not delivered within 5 business days, open a claim by writing to us. We will launch a carrier investigation and keep you informed. If the parcel is lost, we will resend a new one to you free of charge.

For Colissimo: a delivery notice is left, you collect it from a post office within 15 days. For Mondial Relay: your parcel waits for you at a pick-up point for 14 days.

Yes. All our products comply with French and European regulations: delta-9 THC content below 0.3%, in accordance with the DGCCRF. Sale strictly reserved for adults.

Each batch is tested by an independent French laboratory accredited by COFRAC (Phytocontrol). We analyze cannabinoids, pesticides, heavy metals, microbiology, and solvents. The COA can be viewed and downloaded on each product page. Details on the Labs page.

COA = Certificate of Analysis. This is the laboratory analysis report that guarantees the exact composition of a batch (THC/CBD levels, absence of pesticides, etc.). Downloadable directly from each product page, in the Lab section.

From European producers physically audited by our team: Spain (Andalusia, Catalonia), Italy (Tuscany, Emilia-Romagna), Switzerland (Ticino, Basel), France (Auvergne-Rhône-Alpes). Criteria: organic or sustainable farming, full traceability.

Stored in a temperature-controlled cold room (15-18 degrees C) with controlled humidity (55-62% RH), away from light. The pouches are filled upon order to ensure maximum freshness.

No. Each batch is analyzed for 380 pesticide molecules by Phytocontrol. Any positive batch is immediately withdrawn, never put on sale. This is our zero-compromise commitment.

Yes, we have a program dedicated to professionals (CBD shops, e-retailers). Contact us at wholesale@tealerlab.com with your Kbis extract and your estimated volume.

Cannabidiol. A non-psychoactive molecule from hemp, legal in France. Renowned for its relaxing and anti-inflammatory effects (without going so far as to call it a medicine). The best-known and most-studied cannabinoid.

CBG (cannabigerol): known as the mother molecule, focus/creativity effects.
CBN (cannabinol): sedative effects, ideal for sleep.
CBC (cannabichromene): relaxing effects, synergistic with CBD.

These are semi-synthetic cannabinoids (derived from hemp).
HHC: hexahydrocannabinol, effects similar to THC but legal.
H4CBD: hydrogenated form of CBD, amplified relaxing effects.
THCP: tetrahydrocannabiphorol, up to 33x more potent than THC according to research.

Indica: relaxing body effects, ideal for the evening (sleep).
Sativa: energizing cerebral effects, ideal for the day (focus, creativity).
Hybrid: a mix of both, balanced. Our mood selector filters by desired effect.

Always start with a small dose. For CBD flowers: 0.1-0.3g to test. For oils: 1-2 drops under the tongue, wait 30 min, adjust. For new products (HHC, THCP), start with half the amount you take of CBD.

Our catalog is intended for recreational/lifestyle use in accordance with legislation. The flowers are collectible products. The oils can be taken sublingually. The edibles are to be ingested. Always follow the indicated dosages.

Everything depends on the molecule, the dosage, and individual sensitivity. Possible effects: dry mouth, drowsiness, reduced alertness. Never drive after consumption. In case of doubt, consult a doctor.

• Credit cards: Visa, Mastercard, Amex
• Apple Pay, Google Pay
• Interest-free installment payment in 3x via Alma (from 60 euros)
• PayPal (currently being integrated)

100% secure via Shopify Payments + Stripe (PCI-DSS compliant). All transactions are encrypted via SSL/TLS. No banking data is stored on our end.

For purchases of 60 euros or more, choose Alma at checkout. You pay 1/3 now, 1/3 in 30 days, and 1/3 in 60 days. No fees or interest. Instant approval by Alma (bank card required).

Yes, automatically. You receive your invoice by email after each order. You can also find it at any time in your customer account, under the Orders tab.

Check: (1) that your card has not expired, (2) that you have sufficient funds, (3) that your bank has not blocked the payment (3D Secure). If you have tried a 2nd time and it is still declined, contact your bank or use another payment method.

Yes, to be entered at checkout under Promo / gift code. Only one code per order. Codes cannot be combined with other discounts (except with the Weedelite program).

Possible reasons: code expired, minimum amount not reached, code valid for new customers only, or product category excluded. Contact us if the problem persists.

Yes, satisfaction guaranteed or your money back within 14 days, no questions asked. See our Returns page for the full procedure.

Within 5 business days of receipt and verification of your return. The refund is made to the original payment method.

At your expense in the event of a simple change of mind. Covered by TealerLab in the event of a product defect, an error on our part, or a damaged package.

We handle EVERYTHING, no questions asked. Email a photo to contact@tealerlab.com, and we'll ship you a new package within 48 hours. Shipping costs are on us.

Contact us within 5 days of the supposed shipment. We will launch a carrier investigation (3-5 days) and if a lost package is confirmed, we will send you a new one free of charge.

No, for reasons of hygiene and freshness, no opened product can be returned or refunded. Except, of course, in the event of a product defect, in which case we will cover the return.

Points accumulation: 1 euro spent = 1 point. At 100 points, you unlock a 5 euro discount. At 500 points, you join the Tealer Gang: early access to drops, free samples, access to private sales. Details on the Weedelite page.

Several ways: place an order (1 euro = 1 pt), refer a friend (+50 pts), leave a verified review (+10 pts), follow our social media (+5 pts), celebrate your birthday (+25 pts).

Get your unique referral code in your customer account. Share it. When a friend orders with your code, they get 10 euros off and you receive 10 euros + 50 bonus points. Details on the referral page.

Yes, points expire after 12 months of inactivity on your account. A simple order or login resets the counter.

Click Unsubscribe at the bottom of any email received. Immediate unsubscription, no questions asked. Or contact us at contact@tealerlab.com.

In accordance with the GDPR, you have the right to erasure. Send an email to our DPO: dpo@tealerlab.com. Deletion within 30 days (except for billing data, which is kept for 10 years due to legal obligations).