Track my order 2026
Did you order from us? Here are all the ways to know exactly where your package is, at every step.
Automatic follow-up email
As soon as your order is shipped (within 24 business hours), you will automatically receive an email containing:
- Your clickable tracking number
- The direct link to the carrier (Colissimo / Mondial Relay / Chronopost)
- The estimated delivery date
- The contents of your order (summary)
Tracking from your account
If you have created an account, you can track all your orders in real time:
-
1
Log in On /account with your email and password
-
2
My Orders tab List of all your orders with their status
-
3
Click on the order Detailed tracking + real-time status history
Possible statuses
Here are the 5 statuses your order can have, in order:
| Statut | Signification |
|---|---|
| In preparation | Your order is being prepared in our warehouse. |
| Shipped | The package has left our warehouse — tracking active with the carrier |
| In transit | The package is in transit with the carrier (1-2 days on average) |
| For delivery | The parcel will be delivered during the day. |
| Delivered | Did you receive your pouch? |
There is a problem with my parcel.
Status stuck for over 48 hours?
This happens sometimes: saturated sorting center, public holiday, weekend, etc. Wait 48 hours. If it's still stuck, contact us.
Package not delivered within 5 days?
Beyond 5 business days without delivery, we open a carrier investigation. You don't have to do anything — we'll handle it and keep you updated within 3-5 days.
Package lost?
If the investigation confirms the loss: we will send you a new package for free within 48 hours. No justification needed, we've got you covered.
Package damaged upon receipt?
- Refuse the package if possible (note "damaged package" on the delivery slip)
- Otherwise, take a photo of the box + the contents
- Send it to contact@tealer420.com within 48 hours
- Free return + new package within 48 hours, no questions asked
Change my order
Before shipment (within 1 hour of ordering)
You can change the address, add a product, change a weight, etc. Contact support at contact@tealer420.com with your order number within one hour of placing the order.
After shipment
It is no longer possible to modify the order. However, you can:
- Change the address directly with the carrier (Colissimo / Mondial Relay) via their website
- Refuse the package upon delivery — it will be automatically returned to us + refunded
- Return the product within 14 days for a refund (see Returns)
An urgent question?
Our support team handles all claims within 24 business hours. Several channels:
- Email (recommended): contact@tealer420.com
- Live chat : 9am-6pm business days (bottom right of the site)
- Phone : +33 9 48 19 40 71 (business days)
Still no news?
Email us with your order number, and we'll track it for you.
